Terms of service

Terms of Service

Last Updated: 26 June 2026

Overview

This website is operated by Flomiy. Throughout the site, the terms "we", "us", and "our" refer to Flomiy. By accessing our website and purchasing products from us, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, and any other policies referenced on our website.

If you do not agree with these Terms, please do not use our website.

1. Online Store Terms

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You will not use our products for any unlawful purpose.

  • You will not violate any applicable laws or regulations while using our website.

  • You will not introduce viruses, malware, or any harmful code.

Any breach of these Terms may result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that, except for payment information, your content may be transmitted over various networks and adapted to technical requirements.

Payment information is always encrypted during transmission by our payment providers.

3. Accuracy of Information

We strive to ensure all information on our website is accurate.

However, we do not guarantee that product descriptions, pricing, availability, colours, or other content are always complete, accurate, or current.

We reserve the right to correct any errors without prior notice.

4. Products and Pricing

All prices displayed on our website are in the applicable currency and may change without notice.

We reserve the right to:

  • Modify or discontinue products at any time.

  • Limit quantities available for purchase.

  • Refuse orders where necessary.

Product images are for illustration purposes only. Colours may vary depending on your screen settings.

5. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Suspected fraud

  • Pricing errors

  • Product availability

  • Payment verification issues

If payment has already been taken, it will be refunded in full.

6. Shipping

Delivery estimates are provided for guidance only and are not guaranteed.

Flomiy is not responsible for delays caused by:

  • Courier services

  • Customs authorities

  • Severe weather

  • Public holidays

  • Events beyond our reasonable control

7. Returns & Refunds

Returns are governed by our Return & Refund Policy.

Please refer to our dedicated Return & Refund Policy page for full details regarding eligibility, refunds, exchanges, and return procedures.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Text

  • Website design

is the property of Flomiy or its licensors and may not be copied, reproduced, or distributed without our written permission.

9. Prohibited Uses

You agree not to use this website:

  • For any unlawful purpose.

  • To violate any applicable laws.

  • To infringe intellectual property rights.

  • To transmit malicious software.

  • To collect personal information without consent.

  • To interfere with the operation or security of the website.

We reserve the right to terminate your use of the website if these Terms are violated.

10. Disclaimer of Warranties

Our website and products are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, we do not guarantee uninterrupted access to the website or that it will always be free from errors or viruses.

11. Limitation of Liability

To the maximum extent permitted by law, Flomiy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Flomiy, its employees, directors, affiliates, and partners from any claims, liabilities, damages, or expenses resulting from your breach of these Terms.

13. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

14. Termination

These Terms remain effective unless terminated by either you or us.

We may suspend or terminate your access to our website at any time if you violate these Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Continued use of our website constitutes acceptance of any updated Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Flomiy

156A Windmill Lane

Greenford UB6 9DZ

United Kingdom

Email: support@flomiy.com

Phone: +44 7494475667

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (GMT)

We aim to respond within 1–2 business days.