Shipping policy

Shipping Policy

Last Updated: 26 June 2026

Shipping Policy – Flomiy

At Flomiy, we strive to provide a smooth and reliable shopping experience. This Shipping Policy explains our delivery process, shipping times, and what you can expect after placing an order.

1. Shipping Availability

We currently ship throughout the United Kingdom.

At this time, we do not offer international shipping.

2. Shipping Costs

Free Standard Shipping

We are pleased to offer FREE standard shipping on all UK orders, with no minimum purchase required.

There are no hidden shipping charges. The total amount payable will always be displayed during checkout.

3. Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

  • Order Cut-Off Time: 5:00 PM (GMT)

  • Orders placed after the cut-off time will be processed on the next business day.

Processing typically takes 1–2 business days.

4. Delivery Times

Estimated delivery times are as follows:

  • Order Handling Time: 1–2 business days

  • Transit Time: 6–8 business days

  • Estimated Total Delivery Time: 7–10 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays, adverse weather, or peak shopping periods.

5. Shipping Partners

We work with trusted delivery companies, including:

  • Royal Mail

  • Evri

  • DPD

  • Other reputable UK courier services where appropriate

The courier used may vary depending on your location and order size.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to monitor the progress of your delivery.

7. Delivery Issues

If your parcel is delayed, lost, damaged, or arrives incomplete, please contact our customer support team as soon as possible.

We will work with the courier to resolve the issue and keep you informed throughout the process.

8. Incorrect Shipping Address

Please ensure your delivery address is correct before completing your order.

Flomiy cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

If you notice an error, contact us immediately. We will do our best to update your order before it is dispatched.

9. Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our Return & Refund Policy.

10. Questions?

If you have any questions regarding shipping, delivery, or your order, our customer support team will be happy to assist you.

11. Contact Information

Flomiy

156A Windmill Lane

Greenford UB6 9DZ

United Kingdom

Email: support@flomiy.com

Phone: +44 7494475667

Customer Support Hours

Monday – Friday

9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 1–2 business days.