Privacy policy

Privacy Policy

Last Updated: 26 June 2026

This Privacy Policy describes how Flomiy ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page together with the revised "Last Updated" date.

Information We Collect

Depending on how you use our website, we may collect the following information:

Information You Provide

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details

  • Customer service enquiries

Payment Information

Payments are processed securely through our payment providers.

We do not store your full credit or debit card details on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referral URLs

This information helps us improve our website and prevent fraud.

Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website performance

  • Analyse website traffic

  • Personalise your shopping experience

You can disable cookies through your browser settings, although some website features may not function correctly.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Verify payments

  • Prevent fraud

  • Improve our website and services

  • Communicate with you regarding your order

  • Send promotional emails if you have opted in

Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

  • Payment processors

  • Shipping and delivery companies

  • Website hosting providers

  • Marketing service providers

  • Analytics providers

These companies receive only the information necessary to perform their services and are required to protect your data.

We never sell your personal information.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to certain processing activities

  • Withdraw consent for marketing communications

  • Request a copy of your personal data

To exercise these rights, please contact us.

Marketing Communications

If you subscribe to our newsletter, we may send promotional emails.

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

International Transfers

Your information may be processed outside the United Kingdom where our service providers operate.

Where required, appropriate safeguards are implemented to protect your personal data.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Flomiy

156A Windmill Lane

Greenford UB6 9DZ

United Kingdom

Email: support@flomiy.com

Phone: +44 7494475667

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 1–2 business days.