Refund policy

Return & Refund Policy

Last Updated: 26 June 2026

Return & Refund Policy – Flomiy

At Flomiy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.

1. Return Eligibility

You may return your order within 30 days of receiving it.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, packaging, manuals, and accessories must be included.

  • The item must not show signs of damage caused by misuse or normal wear.

Items returned without prior approval may not be accepted.

2. Return Costs

If the item is faulty, damaged, or you received the wrong product:

  • We will cover the full cost of the return.

  • You may choose between a replacement or a full refund.

If you simply changed your mind:

  • You are responsible for the return shipping costs.

  • Original shipping charges (if any) are non-refundable.

3. How to Start a Return

To request a return:

Step 1: Contact our customer support.

Email : support@flomiy.com

Phone: +44 7494475667

Please include:

  • Your order number

  • Your full name

  • Reason for the return

  • Photos (if the item is damaged or incorrect)

Step 2: Wait for return instructions.

Our support team will review your request and provide the return address and instructions.

Step 3: Ship the item.

Please package the product securely in its original packaging and send it using a tracked delivery service whenever possible.

4. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the approval of your refund.

If approved:

  • Refunds are issued to your original payment method.

  • Processing usually takes 5–10 business days, depending on your payment provider.

5. Exchanges

If you would like a different size, colour, or replacement item, please contact our customer support team.

Exchanges are subject to product availability.

6. Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Personalised or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Products that have been used, washed, or altered

7. Order Cancellation

Orders may be cancelled free of charge before they have been dispatched.

If your order has already been shipped, you may return it under this Return Policy after delivery.

8. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving your order so we can resolve the issue promptly.

9. Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

10. Contact Information

Flomiy

156A Windmill Lane

Greenford UB6 9DZ

United Kingdom

Email: support@flomiy.com

Phone: +44 7494475667

Customer Support:

Monday – Friday

9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 1–2 business days.